Refund Policy
Return Policy for TechRaki.com
Effective Date: 10/9/2023
Thank you for shopping at TechRaki.com. We value your satisfaction and aim to provide you with high-quality products and excellent customer service. This Return Policy outlines our guidelines and procedures for returns and refunds.
Eligibility for Returns:
a. You are eligible to request a return if you have made a purchase directly from TechRaki.com.
b. The product you are seeking to return must comply with the conditions specified in this Return Policy.
c. Some products may be excluded from our return policy due to their nature or specific limitations. Such exclusions will be clearly mentioned on the product page.
Return Process:
a. Initiation: To initiate a return, please contact our customer support team within 30 calendar days from the date of delivery. You can reach us through our contact page or by emailing admin@techraki.com
b. Return Authorization: Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN) if necessary.
c. Packaging: Please ensure that the product is returned in its original packaging, along with any accessories, manuals, or promotional materials that were included.
d. Shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and retaining the shipping receipt for your records.
e. Condition of Returned Products: The returned product must be in its original condition, unused, undamaged, and with all original tags and labels attached.
Refunds:
a. Refund Eligibility: Refunds will be provided for eligible returned products in accordance with this Return Policy.
b. Inspection and Processing: Upon receiving the returned product, our team will inspect it to ensure it meets the return criteria. We will process the refund within 2-3 business days after the product is received and verified.
c. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
Exchanges:
a. Product Exchanges: We do not currently offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined in this policy and place a new order for the desired item separately.
Gift cards or vouchers
Downloadable software or digital products
Products that are specified as non-returnable on the product page
Customer Support:
If you have any questions or need assistance with the return process, please contact our customer support team through our contact us at: admin@techraki.com
Damaged or Defective Products:
a. Inspection upon Delivery: Please inspect your order upon delivery. If you receive a package that appears to be damaged or tampered with, please note it with the delivery carrier at the time of receipt.
b. Reporting Damaged or Defective Products: If you discover that a product is damaged or defective after opening the package, please contact our customer support team within [insert number] calendar days of receipt. We may request supporting documentation, such as photographs or a detailed description of the issue, to facilitate the resolution process.
c. Resolution Options: Depending on the circumstances, we may offer one or more of the following resolution options:
Replacement: We will replace the damaged or defective product with a new one.
Repair: We will arrange for the product to be repaired by an authorized service center.
Refund: If a replacement or repair is not feasible, we will issue a refund for the product, including any shipping charges incurred.
Cancellation Policy:
a. Order Cancellation: If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, provided that the order has not been processed or shipped.
b. Refunds for Cancelled Orders: If your order is eligible for cancellation, we will issue a refund to the original payment method used for the purchase. The refund will include the total amount paid for the product(s) and any associated shipping charges.
Return Shipping Address:
When you initiate a return and receive a Return Authorization Number (RAN) from our customer support team, they will provide you with the appropriate return shipping address. Please do not return any products without obtaining a valid RAN.
Limitations of Liability:
TechRaki.com shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or services. Our liability is limited to the purchase price of the product(s) in question.
Please review our complete Terms of Service and Privacy Policy, which are incorporated by reference and govern your use of TechRaki.com.
Thank you for choosing TechRaki.com. We appreciate your business and strive to provide you with a satisfactory shopping experience.